Users of the brand-new Outlook for Mac are reportedly experiencing accessibility problems with their Online Archive mailboxes. Even after the user updated to Outlook build edition 16.54, this problem occurs. So, if you’re searching for a solution, check out the article where we’ve included important details about how to fix the Online Archive mailbox issue that new Outlook for Mac users face.
The Online Archive, usually referred to as the archive mailbox, is a place or folder where previous email messages are saved. It helps in creating space in your main mailbox. In the latest edition of Mac Outlook, the Online Archive mailbox appears alongside your primary mailbox and may be accessed in the same ways as your primary inbox and folders. However, there have allegedly been recent access problems with the Online Archive mailbox for Outlook for Mac users. Lots of users were left searching for a solution to access their Online Archive mailbox as a result of this problem.
How Online Archive Mailbox Functions?
You need a Microsoft 365 account to solve the accessibility issue with the Online Archive mailbox in Mac Outlook. The Microsoft 365 admin or IT department must allow the Online Archive for you if you’ve a Microsoft 365 account. If you are the administrator, you must make sure Enable archive mailboxes is checked in the compliance centre. When you have completed all of the requirements, your Outlook folder panel will show your Online Archive inbox.
#1 Method- How to Use the Online Archive?
To utilize your Online Archive in the new Mac Outlook, follow these few easy working steps:
- Start the new Outlook for Mac.
- Find Online Archive in the Outlook folder navigation window and press it
- At this time, user can now browse the folders and messages in their Online Archive.
Users need to be aware that the brand Mac Outlook only supports the Mail module in the Online Archive at the moment. So, you won’t be able to view or access any folders, calendar items, notes, contacts, or tasks that you move to your Outlook for Windows archive from the Online Archive on your Mac.
For that reason, you may simply drag and drop mails from your primary mailbox into your Online Archive if you wish to access the mail items quickly.
It should be noted that the archive and retention guidelines for your entire company are determined by your IT or Microsoft 365 admin. How long emails are kept in a folder before being moved to an archive is governed by these archives and retention policies. But, if you need to set up your own archive and retention policy to suit your requirements, you can visit Outlook Web App and make the necessary changes.
#2 Method-Utilize the New Outlook for Mac to Access Your Online Archive Mailbox
You need to have your mailbox on a M365 server in order to access Online Archive mailbox with the new Mac Outlook.
You might run into difficulties without a Microsoft 365 server, for example the Online Archive’s “unread mail count doesn’t sync across different platforms.”
When attempting Reply, Reply All, or Forward tasks from your Online Archive, you are unable to send email.
You must update your Office for Mac if these solutions don’t work for you because this feature is only accessible to Office Insiders using Mac OS X Edition 16.54 (Build 21092901) or later. Office for Mac edition 16.57 (22011101) can fix the problem with the new Outlook for Mac’s inability to access the Online Archive mailbox. Though, you must install the newest Office for Mac updates in order to upgrade Office for Mac.
#3 Method- Update and Install MS Office for Mac
You must maintain your MS Office software up to date. The AutoUpdate from Microsoft make sure that your copy of Microsoft Office is always up to date with the latest fixes and improvements. If you have a Microsoft 365 subscription, you’ll also have access to the most recent features and programs.
Follow the steps below to update and install Office for Mac:
- Start an Office program, Excel, or Word, and then take Help > Check for Updates from the top menu.
Run the most recent version of the MS AutoUpdate program and check again if you cannot find or see Check for Updates.
- To help your Mac up to date, choose Automatically keep Microsoft Apps updated to receive the most recent security updates and feature upgrades as they become available.
- Just now, to download and install all available updates, pick Update.
- In case, you need to know more about the updates before installation them, then hit the arrow next to the Update tab and review the programs, editions, and installation date. When you’re sure, select Update All or Update next to the specific programs you want to update.
From the Mac App Store, Update Office
Your applications will be updated instantly if you downloaded Office from the Mac App Store and have allowed automatic updates. Still, you may also manually download the updates:
- With the Dock or Finder, start the Mac App Store.
- At that time, pick Updates from the menu on the left. If you wish to update each app separately, you can alternatively select Update All or the Update icon next to the app.
Last Verdict
The issues and methods for new Outlook for Mac users who are having trouble accessing their Online Archive mailbox are covered in the above-mentioned blog post. MS Office for Mac updates and installations can solve the issue. But, there is something important that new Mac Outlook users should be aware of: in order to access their Online Archive mailbox, they must have their mailbox hosted on a Microsoft 365 server. You can use the solutions we’ve offered to resolve the problem.
If you want to switch from Outlook for Mac to Microsoft 365, you can download and use CubexSoft OLM Converter for Mac & Windows OS Tool. It will help you to migrate OLM files to M365 account, which is required to switch from Mac Outlook to Microsoft 365 environment. With this professional tool users can easily convert OLM files to Office 365 account with complete emails, contacts, tasks, calendars, and other data.
OLM File Converter Tool also allows users to export emails from OLM to PST, PDF, MSG, MBOX, ICS, CSV, DOC, HTML, RTF, Lotus Notes, Zimbra, Thunderbird, Yahoo, Gmail, Outlook.com, Amazon Workmail, Hosted Exchange Server, and more. The software comes with free demo pack which allows users to import only 25 items from each opted folder without paying single penny.